Mavella Support

Download Mavella from Google Play or the App Store once it’s available in your country, create an account, and choose whether you’re expecting or already caring for a baby. A short onboarding asks a few questions so Mavella can personalize what you see. You can change these details later in your account settings.

Mavella is being prepared for Android and iOS. Supported operating system versions are listed on each store page.

Check that you’re using the same sign-in method you used to create your account, confirm your internet connection, and make sure the app is up to date. If you still can’t sign in, email support@netixerai.com with the email address on your account. Never send us your password.

Yes. Sign in with the same account on each device and your history syncs through the cloud.

Open your pregnancy details in the app’s settings and edit them. Mavella updates your personalization based on the new information.

When your baby arrives, you can add your baby’s details in the app to move to baby mode. Your pregnancy history stays in your account unless you delete it.

Yes. Open the entry from your history to edit or remove it.

No. Tracking in Mavella is for personal organization. It is not a medical record or medical device. Share any concerns with your healthcare provider.

Start a session and tap each time you feel movement. Mavella saves the session to your history so you can look back at it.

If you notice a change in your baby’s movements or you’re worried, contact your midwife, doctor or maternity unit straight away. Don’t wait for a counting session to finish.

Tap to start when a contraction begins and tap again when it ends. Mavella records the duration and the interval between contractions.

The timer is an organizational tool. Follow the guidance of your healthcare provider about when to call or go in, and contact emergency services if you’re concerned.

Check that notifications are allowed for Mavella in your phone’s settings, that your reminder is switched on in the app, and that battery-saving or focus modes aren’t silencing them.

It can explain general pregnancy and baby topics, help you organize information you’ve logged and help you prepare questions for appointments. It cannot diagnose, treat or give personal medical advice. Read about AI & health information.

The free plan includes limited AI access. Mavella Pro includes a higher AI allowance.

Mavella Pro is an optional subscription that removes advertising and adds a higher AI allowance, premium insights, enhanced summaries and additional personalization.

Subscriptions are managed in the store you bought them from. See Subscription Help for step-by-step instructions for Google Play and the App Store. Deleting the app or your account does not cancel a store subscription.

Make sure you’re signed in to the same Google Play or Apple account you used to subscribe, then open the Mavella Pro screen in the app and tap Restore Purchases. If that doesn’t work, email us with the order number from your store receipt — not your card details.

Read the Mavella Privacy Policy for details of what we collect, why, and the choices you have. For privacy questions, email support@netixerai.com.

You can delete your account from within the app where supported, or ask us to do it by email. Full instructions are on the Account & Data Deletion page.

Update to the latest version, check your connection and restart the app. If the problem continues, email us with your device model, operating system version, app version and a short description of what happened.