NETIXER AI

Mavella Subscription Help

How Mavella Pro is billed, how to manage or cancel it in Google Play or the App Store, and how to restore purchases.

Overview

Mavella is free to download and use, with an optional Mavella Pro subscription for people who want more. Subscriptions are sold and billed by the app store you use, not by this website.

Free and Pro

  • Free: core tracking, core reminders and limited AI access.
  • Mavella Pro: no advertising, a higher AI allowance, premium insights, enhanced summaries and additional personalization.

Prices and availability may vary by country and platform. The price that applies to you is shown in the app before you confirm a purchase.

Purchases on Android

If you subscribed on an Android device, your subscription is billed and managed by Google Play under the Google account you used.

  1. Open the Google Play Store app.
  2. Tap your profile picture, then Payments & subscriptions › Subscriptions.
  3. Select Mavella to manage or cancel.

Purchases on iPhone and iPad

If you subscribed on an Apple device, your subscription is billed and managed by Apple under the Apple Account you used.

  1. Open the Settings app.
  2. Tap your name, then Subscriptions.
  3. Select Mavella to manage or cancel.

Cancelling

You can cancel at any time in your store account. Store rules generally let you keep Pro access until the end of the current billing period. Cancel at least 24 hours before renewal to avoid being charged for the next period, as store policies apply.

Restore purchases

If you reinstall Mavella or switch to a new phone on the same platform, sign in to the same store account, open the Mavella Pro screen and tap Restore Purchases. Purchases made on Google Play can’t be restored on an Apple device, and the other way around, because each store manages its own subscriptions.

Refunds

Refunds are handled by the store under its own policies. Request a refund through Google Play or through Apple’s Report a Problem page. We can’t issue refunds for store purchases directly, but we’re happy to help you find the right place to ask.

Deleting your account is not the same as cancelling

Deleting the Mavella app or your Mavella account does not cancel a subscription. Stores keep billing until you cancel in your Google Play or Apple account. If you want to stop paying and delete your data, cancel your subscription first, then delete your account.

Need help?

Email support@netixerai.com. Include the store you purchased from and your order number from the store receipt. Never send payment card details.

Page last updated September 22, 2026